bot spacemanFrequently Asked Questions
Users ask us about account setup, deposits and withdrawals, game rules, payment methods, security, and how to reach our support team. This FAQ covers the most common topics we hear from players across Jakarta, Surabaya, Bandung, Medan, and Semarang.
This page answers questions about how bot spaceman works, what to expect during account verification, and how to use our platform safely. If your question is not answered here, our multilingual support team is available during business hours (Monday–Friday, 09:00–17:00 Jakarta time) via live chat, email, and phone.
For detailed information about our legal status and jurisdiction restrictions, see our legal noticeFor the full terms of service, see our Terms & Conditions
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and featuresslot games, live-dealer tables, football betting, esports markets
- Security and account careaccount protection, jurisdiction notice, support contact
We have compiled answers to the questions we receive most often. Each answer is written by our support team to give you clear, practical information about using bot spaceman.
Account and registration
Account opening on bot spaceman starts with email verification. You enter your username, email, password, and mobile number on our registration page. We send a verification link to your email; click it to confirm. Next, you upload KYC documents (identity card, proof of address). Our team reviews these within 1–2 business days. Once approved, you add a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet). Your account is then active and ready to use.
We require two documents for KYC verification: a valid identity document (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear, legible photos of both sides of your identity document and the full proof-of-address document. Our team reviews submissions within 1–2 business days. If documents are unclear or incomplete, we will ask you to resubmit. Once approved, your account is fully verified.
Log in to your bot spaceman account and go to Account Settings. There you can update your email, mobile number, and password. You can also view your transaction history and deposit methods. If you wish to pause your account temporarily, contact our support team during business hours. We can help you with account recovery, security questions, or other account adjustments. Our multilingual team responds within 2–4 business hours.
We at bot spaceman offer multilingual support via three channels: live chat (available during business hours, Monday–Friday, 09:00–17:00 Jakarta time), email (response within 24 hours), and phone (during business hours). You can access live chat directly from your account dashboard. For email, contact [email protected]. Our team speaks English and Indonesian and can help with account issues, payment questions, game rules, and technical support.
Payments and transactions
We at bot spaceman accept deposits starting from our welcome offer. Maximum account preferences vary by payment method. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically allow deposits up to our welcome offer per transaction. Bank transfers (online payment, e-wallet, mobile banking, local payment) may have higher limits depending on your bank. Deposits are processed instantly for e-wallets and within 1–2 hours for bank transfers. Check your account dashboard for your specific account preferences and available methods.
Yes. We at bot spaceman support bank transfers from online payment, e-wallet, mobile banking, and local payment. To deposit via bank transfer, log in to your account, select "Deposit", choose your bank, and follow the payment instructions. You will receive a unique account number for each transaction. Transfer the funds from your bank account to that number. Processing time is typically 1–2 hours during business hours. For transfers made outside business hours, processing may take until the next business day. Keep your transfer receipt for reference.
Promotion codes on bot spaceman are entered during account registration or in your Account Settings under "Promotions". If you have a code, enter it in the designated field before completing your first deposit. Some codes are valid only for new accounts or specific deposit amounts. Check the terms of each promotion to confirm eligibility. If a code is not accepted, it may have expired or may not apply to your account. Contact our support team if you have questions about a specific promotion.
Withdrawal times on bot spaceman depend on your payment method. E-wallet withdrawals (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) are processed within 1–4 hours. Bank transfers (mobile banking, local payment, online payment, e-wallet) are processed within 1–2 business days. Withdrawals requested during business hours (Monday–Friday, 09:00–17:00 Jakarta time) are prioritized. Requests made outside business hours are processed the next business day. Your withdrawal status is visible in your account dashboard. If a withdrawal is delayed, contact our support team.
Game rules and features
New users should read our Terms & Conditions and understand the rules for each game type. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand how paylines and bet amounts work. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the house rules and betting limits. For football betting and esports markets (Liga 1, Piala AFF, Mobile Legends, Free Fire, PUBG Mobile), understand odds and settlement rules. Our game guides are available in your account dashboard. Read the Terms & Conditions for full details.
We at bot spaceman offer popular slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own rules, paylines, and bet ranges. We run daily and weekly tournaments for slot games with scheduled event times. You can view upcoming tournaments in the "Tournaments" section of your account. Slot games are available 24/7. New games are added regularly. Check the game lobby for the full list and current promotions.
Security and account care
We at bot spaceman do not offer our services in jurisdictions where online wagering is prohibited by law. Our service is available only where local law permits. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. We do not claim to be licensed in any specific country. If you are unsure whether bot spaceman is available in your jurisdiction, contact our support team or read our legal notice for full details.
Keep your bot spaceman account secure by using a strong, unique password (at least 8 characters with uppercase, lowercase, and numbers). Never share your password or login details with anyone. Log out after each session, especially on shared devices. Update your password regularly. If you suspect unauthorized access, contact our support team immediately. We can help you recover your account and reset your password. Enable two-factor authentication if available. Review your account activity regularly in your dashboard.